Return and refund policy

ORDER INFORMATION

Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at support@bnmulti.com and we will attempt to correct the mistake.

Please email us at support@bnmulti.com or call 07 3501 0323 to ask any further questions about products if you are unsure.. 

 

RETURN CONDITIONS

Our products have a 100% money-back Guarantee. We accept and refund for open bottles as well if you have any problems in their application
Returns are accepted within 60 days of purchase.

 Once your return is received at our warehouse, you will be issued with a refund or replacement product will be sent out to you free

 

HOW DO I RETURN AN ITEM?

Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.

Bnmulti
21/43 Lang Pde 
Milton
Queensland 4064 

 

FAULTY ITEMS

At BNmulti, we pride ourselves on hand checking every item and thoroughly inspecting all goods before they are mailed to you. 

If you find any issues or faults with your items, please email us at with an image of your item so we can manage faults with our manufacturer support@bnmulti.com

 

AFTERPAY AND ZIPPAY

You may return any items you are not satisfied with as per our returns policy. When waiting for your item to be returned to our Warehouse please continue to pay your Afterpay  payments.

 

SECURITY CHECKS

You may be required to verify your account if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.

 

CONTACT US:

If you need further assistance regarding our policy we recommend using phone 07 3501 0323 (Office Hours Mon-Fri 9am-5pm AEST)