Return and refund policy
Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at email@example.com and we will attempt to correct the mistake.
Please email us at firstname.lastname@example.org or call 07 3501 0323 to ask any further questions about products if you are unsure..
We offer a 100% money back Guarantee on all bn Family products. That is products created for or manufactured by bnmulti. ie bn Chews, bn caps, bn fibre bn cal etc.
However we can not provide the same Guarantee for Non - bn products as we did not create or manufacture them.
For non bn products to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns are accepted within 60 days of purchase.
- Just give us a call 07 3501 0323 or email us at email@example.com
Once your return is received at our warehouse, you will be issued with a refund or replacement product will be sent out to you free
HOW DO I RETURN AN ITEM?
Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.
21/43 Lang Pde
At BNmulti, we pride ourselves on hand checking every item and thoroughly inspecting all goods before they are mailed to you.
If you find any issues or faults with your items, please email us at with an image of your item so we can manage faults with our manufacturer firstname.lastname@example.org
AFTERPAY AND ZIPPAY
You may return any items you are not satisfied with as per our returns policy. When waiting for your item to be returned to our Warehouse please continue to pay your Afterpay payments.
You may be required to verify your account if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.
If you need further assistance regarding our policy we recommend using phone 07 3501 0323 (Office Hours Mon-Fri 9am-5pm AEST)