Return and refund policy
Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at firstname.lastname@example.org and we will attempt to correct the mistake.
Please email us at email@example.com or call 07 3501 0323 to ask any further questions about products if you are unsure.
We offer a 100% money back Guarantee on all bn Family products. That is products created for or manufactured by bnmulti. ie bn Chews, bn Caps, bn Fibre, bn Cal.
However, we cannot provide the same guarantee for Non - bn products as we did not create or manufacture them. We think they are great products however we can only provide the same guarantee as they provide for their own products.
For non bn products to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns are accepted within 60 days of purchase.
- Just give us a call 07 3501 0323 or email us at firstname.lastname@example.org
HOW DO I RETURN AN ITEM?
All returns must include a completed Returns Form.
Please select one of the options below for filling out the Returns Form-
Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.
21/43 Lang Pde
Milton Qld 4064
Once your return is received at our warehouse, you will be issued with a refund or replacement product will be sent out to you free.
At bnmulti, we pride ourselves on hand checking every item and thoroughly inspecting all goods before they are mailed to you.
If you find any issues or faults with your items, please email us at email@example.com with an image of your item so we can manage faults with our manufacturer and work out the best way to rectify the problem.
Blenders - Warranty 3 months.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You may return any items you are not satisfied with as per our returns policy. When waiting for your item to be returned to our Warehouse please continue to pay your Afterpay payments.
You will be responsible the cost of postage/shipping when returning an item. Shipping costs are non-refundable.
Please consider using a trackable shipping method and retaining the tracking number for your own records as well as including it on the returns form. We are unable to take responsibility for lost parcels.
You may be required to verify your account if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.
If you need further assistance regarding our policy we recommend using phone 07 3501 0323 (Office Hours Mon-Fri 9am-5pm AEST)